Sessions may be delivered by:

• Phone

• Video Conference (Teams, Zoom, Skype, or you may submit a request for another platform to be considered)

A free get-to-know-you session is available for both Counselling (including NDIS Counselling) and Life Coaching. These sessions go for 20 minutes. All PAID sessions for both Counselling and Life Coaching are 50 minutes long.

Please complete the online Booking Form or speak directly with your FSW therapist if you are already seeing one.

If you experience significant technical issues during your session, your therapist or coach may suggest alternate devices or methods (such as moving to phone call if you are doing video conferencing, or vice versa). If, after trying these things, you are unable to effectively have a coaching or therapy session, please contact us. Your therapist or coach will also make a note on your file that the session was interrupted and unable to continue due to connectivity issues.

You can cancel or reschedule a session via the links in your appointment confirmation email or by emailing your therapist or coach directly. Alternatively, you may also email our Admin Team at [email protected]. Please make sure you read the Cancellation Policy before cancelling your session.

Our Cancellation Policy requires 24 hours notice before the appointment to get a full refund. Alternatively, you may wish to simply reschedule. If you cancel within 24 hours of your appointment or are a no-show, there may be a fee payable.

You will receive a confirmation email with the details of your appointment. You will receive another email reminder 24 hours before your appointment.

If this is your first session, you will receive the Therapy Agreement Form to sign and the Confidential Basic Information Form to complete prior to your session. If you cannot complete it before your session, or prefer a hard copy, please do not worry. Let your therapist know and they will go through it with you in your first session. You will receive a confirmation email with available time slots for you to choose from. Simply reply to that email with your preferred time.

Yes, we have coaches and therapists who have Working With Children's Checks and several years' experience with children and youth. If you are under 16, we do require parental consent.

Yes! All our therapists are registered and belong to a national regulatory body such as ACA.

All sessions are confidential. No information will be shared with others unless there is risk of harm to yourself or others, or it is otherwise required by law, such as a subpoena.

No, none of our coaching or therapy sessions are recorded for your privacy.

• Ask your therapist either in a session or directly via email

• Email us at [email protected]

• Complete our Contact Us form